We are Hiring!!
Job description
Title: Program Support Specialist
Location: Hamilton Center for Child Advocacy
Work Week: 8am-4pm (40 hours) Monday-Friday with 30 lunch break
Apply on indeed at: bit.ly/4iMAiLM
Are you highly organized, outgoing, and passionate about helping others? Do you thrive in a fast-paced environment where you can support a team and interact with the public? The Hamilton Center for Child Advocacy is looking for a Program Support Specialist to join our dedicated team!
Position Description: To manage all general office and front desk functions of the HCCA. This position assists the Program Director in the day-to-day functions of the Center and its facility. This position serves clients, professionals from other agencies and visitors by greeting, welcoming, and directing them appropriately.
Essential Duties and Responsibilities (may include but are not limited to):
- Manage all visitors by welcoming them and guiding them based on the nature of their visit.
- Maintain office supplies/snacks/drinks by checking inventory and ordering items including, but not limited to, ordering office supplies, name tags, and business cards (within the set budget).
- Maintain common areas including, but not limited to: conference room, family rooms, stock refrigerator and snack cabinets, make sure family rooms are disinfected, as needed.
- Maintain security and confidentiality of all HCCA visitors and center information
- Maintain office equipment and report problems in coordination with Executive Director.
- Assist Program Director with hosting quarterly peer reviews.
- Provide support to Advocates as needed.
- Answer phones promptly and professionally.
- Schedule appointments for advocacy/forensic interviews/medical exams referred by partner agencies.
- Check mail/faxes and distribute accordingly.
- Assist Program Director with meeting and training preparations
- Assist with community events
- Assist with special projects and mailings
- Contact therapy client caregivers as a reminder of appointments
- Assist with any HCCA Christmas program/giveaways.
- Model personal wellness
- Other duties as assigned
Competency
- Able to work independently and as part of a team
- Able to work well under pressure, prioritize and meet deadlines
- Excellent communication skills both written and oral
- Strong organizational skills, including ability to plan ahead and involve other team members, as needed
- Relationship building among different groups and communities
- Problem solving abilities/leadership skills
Qualifications
- High school diploma required; associate’s or bachelor’s degree preferred.
- Experience in administrative support, customer service, or nonprofit work preferred.
- Ability to work independently and maintain confidentiality.
- Demonstrates a high level of integrity, reliability and confidentiality
- Strong computer skills, experience with Google Office Suite
- Extreme attention to detail
- Excellent oral and written communication skills
- Highly organized and able to prioritize and multi-task
- Ability to tolerate numerous interruptions throughout the day
- Must pass background check
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move heavy items.
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Loan forgiveness
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Filled - check back soon
Apply online at: https://www.indeed.com/job/forensic-intervieweradvocate-46a9dc9a06d52d70
JOB TITLE: Forensic Interview/Family Advocate
REPORTS TO: Program Coordinator and Executive Director
STATUS: Full Time (40-hours per week) including necessary on-call hours.
CLASSIFICATION: Non-Exempt
SALARY: $37,500 starting salary
BENEFITS: Health, vision and dental insurance, Employee Assistance Program, 1 wellness day off per 8 weeks, 11 paid holidays per year, 4 weeks PTO per year.
PRIMARY OFFICE LOCATION: Fort Smith, Arkansas
ABOUT HAMILTON CENTER FOR CHILD ADVOCACY:
Since 2010, The Hamilton Center for Child Advocacy (formerly Hamilton House) has provided free comprehensive services to children affected by sexual abuse, or sexual assault, physical abuse, neglect and maltreatment through forensic interviews, advocacy, sexual assault medical exams, mental health therapy and follow-up services for children and non-offending caregivers..
The Hamilton Center provides multidisciplinary team coordination and advocacy services during criminal and/or child protective investigations of child sexual abuse. The Hamilton Center serves
Crawford, Franklin, Logan, Scott and Sebastian Counties in Arkansas.
JOB SUMMARY:
The Forensic Interview Specialist/Advocate is a dual role position.
This person will conduct forensic interviews with children, adolescents, and developmentally delayed adults following an allegation of abuse, using research-based, best practice interview techniques. The Forensic interviews conducted will aid in child abuse investigations carried out by the Crimes Against Children Division of the Arkansas State Police, Department of Children and Family Services, and various law enforcement agencies.
As an advocate, this person will provide advocacy and case management services to child victims of abuse and their families. The advocate assists with crisis intervention and makes referrals for families to appropriate social service organizations. The advocate supports a family throughout a child abuse investigation, intake through disposition, and longer at times.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
INTERVIEWING
● Become trained in a nationally-recognized 40-hour model of forensic interviewing
● Conduct developmentally-appropriate, legally sound, neutral and non-leading interviews of children
● Facilitate pre- and post- interview meetings with investigators and other MDT members
● Remain current on research regarding interviewing, child abuse investigations, and disclosure of abuse
● Participate in quarterly Peer Review
● Testify in criminal, civil, or family court if subpoenaed
ADVOCACY
● Build rapport with children and families throughout the intake process
● Crisis assessment and intervention, risk assessment and safety planning
● Assessment of individual needs (food, shelter, etc.) and cultural considerations
● Provide necessary referrals for services based on intake
● Conduct follow-up with family to include phone calls and home visits
MULTIDISCIPLINARY TEAMWORK
● Develop and maintain relationships with law enforcement agencies, child protective services, the prosecuting attorney’s office and other service providers through on-going communication
● Attend monthly Case Review for Sebastian and Crawford Counties to discuss ongoing and/or challenging cases recently seen at HCCA. (Participate in other county’s case reviews as needed)
● Facilitate pre- and post-interview meetings to debrief with MDT members
EVALUATION & TRAINING
● Attend trainings and participate in professional development when necessary and available
● Participate in quarterly Peer Review
● Accept observation and critique in initial and occasional subsequent interviews
OTHER
● Complete Children’s Advocacy Centers of Arkansas’ 40-hour advocate training
● Aid in projects as directed by HCCA Program Coordinator
● Participate in agency events and programs.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of the essential functions, responsibilities and/or requirements.
MINIMUM QUALIFICATIONS:
● Bachelor’s degree in social work, or a related field preferred
● Must be able to successfully complete the 40 hour forensic interviewer training program within 90 days of employment (includes 1 week out of town travel)
● An understanding of child abuse and its impact on children, child development stages, and rapport building with children
● Significant prior experience working with children and families
● Experience working with all or some of the following systems: child protective services, law enforcement, social services, or legal services.
● Experience and skill at public speaking, leading meetings, and working with multidisciplinary teams (MDTs)
● Sensitivity to and knowledge of sexual violence and trauma
● Knowledge of and appreciation for client-centered and trauma-informed services
● Ability to maintain confidentiality and sensitive information
● Knowledge of social justice, racism and oppression
● Ability to solve problems, appropriately address and resolve conflicts, and deal with a wide range of situations
● Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities
● Ability to exercise good judgment when faced with complex decisions
● Must possess a positive and energetic attitude, with the ability to successfully work on a team and independently;
● Excellent listening and communication skills
● Excellent computer skills, as well as skills with other forms of technology and communication
● Must have full professional fluency (written and spoken) in English
● Willingness to work a non-traditional schedule, which will include occasional evenings
and/or weekends/holidays
● Successful applicants must have reliable transportation and proof of updated auto insurance
● Must successfully pass state and federal criminal background checks
● Must successfully complete a forty-hour sexual assault advocate training
PREFERRED QUALIFICATIONS:
● Experience working in crisis intervention and/or providing advocacy services
● Experience with online documentation, database systems, and use of Google applications